JR Rent-A-Car Kyushu

TEL:092-282-1200

USER GUIDE

1Reservations

  • Please have the following information available
  • Name
  • Contact information
  • Date and time to pick up car
  • Location to pick up car
  • Date and time to drop off car
  • Location to drop off car
  • Car type (class)
  • Number of passengers
  • Number of children under six years of age
  • Request of a non-smoking car or a smoking car

2The following items are needed

  • -All drivers are required to present a Japanese driving license or valid International driving permit.
  • If you fail to do so, you cannot rent vehicle(s).
  • ETC cards ※Lending does not conduct

3Payment

Payment by credit card (not accepted at all offices), or in cash.
Payment by credit card
The following credit cards are accepted:
VISA / JCB / AMERICAN EXPRESS / MasterCard /‎ UnionPay card
* Credit cards are not accepted at the following offices: Arita Station, Kirishima-Jingu Station, Saeki Station, Bungo-Taketa Station
Payment in cash
Identity verification
JR Rent-a-car has required identity verification for customers paying cash, through the following methods, and may refuse to provide a rental car without identify verification. We will verify your identify through one of the following methods:
(1) Validity date of a credit card (only at offices which accept credit cards)
(2) Passport, residence card, or other official ID that verifies your name or address in addition to your driver’s license

4Options

Child seats
Children under six must be seated in child seats when the vehicle is in motion. Please reserve a child seat when making your car reservation. It may not be possible to provide a child seat unless it is reserved in advance.
Type Child’s height Child’s weight Child’s age
Baby seat 70 cm Under 10 kg Up to 12 months
Child seat 100 cm 9-18 kg Approx. 6 months to 4 years
Booster seat 135 cm 15-36 kg Approx. 4 to 10 years

* A child seat takes up as much seat room as one and a half adults. Be sure to plan accordingly.

Rental charges (apply to all child seat types; tax included)

for one day / ( or 24 hours ) 540 yen
for two day / ( or 48 hours ) 1,080 yen
three or more day
/ ( if exceeding 48 hours )
1,620 yen
Other
The following options are also available. Please request them when making your car reservation.
Option Charge
Tire chains 1,620 yen per set
Studless tires 2,160 yen / for one day / ( or 24 hours )

5Insurance and Compensation Policy

In case of an accident, the following amount, set as the maximum limit, will be covered by insurance and other means.
However, customers will be charged for damages resulting from accidents that either violate the Rental Agreement of the company or fall within the disclaimer clause of the insurance policy, or those where a proof of accident cannot be obtained from the police.

Insurance name Coverage Deductibles
(Contributed by Customer)
Disclaimers
(payable by the party renting the car)
Bodily Injury Liability Unlimited per person
(includes compulsory automotive liability insurance)
none
  • Accidents not reported to the police or JR Rent-A-Car (includes settlements made without the involvement of the company)
    Reckless driving (such as deliberately caused accidents)
  • Cases involving driving without a license or under the influence of alcohol/drugs
  • Accidents caused by individuals other than those listed in the contract of the rental agreement.
  • Accidents for which the other party is responsible
  • Accidents occurring after expiration of the agreed rental period (i.e., during uninformed extension)
  • Costs incurred due to wheel and tire damages (punctures, bursts, tears, etc.), including tire, wheel, repair/replacement, and vehicle transport charges Damage/loss of wheel caps or accessories
  • Defacement of car interior
  • Driving in places such as riverbeds and forests where vehicle damage is likely.
  • Refueling with the wrong type of fuel
  • Other cases where the customer is to blame regarding improper use or management of rented vehicle
  • Damage incurred from tire chains, ski carriers, or the like
  • Loss of keys
Property Damage Liability Unlimited per accident 50,000 yen
Personal Injury Protection Up to 30 million yen per person (fatal accidents)
Compensation of injuries (including physical impairment and death) incurred by a passenger as the result of a car accident shall be made regardless of the driver's percentage of fault.
(Limit: 30 million yen: The total amount of damages, including medical expenses, shall be determined based on the terms of the applicable insurance policy.)
none
Vehicle Insurance Up to the current vehicle cost per accident 50,000 yen
(100,000 yen for vehicles such as microbuses)
*JR Rent-A-Car may rent out vehicles from affiliated car rental companies. In such cases, the rental agreement shall be concluded between the customer and the affiliated car rental company providing the vehicle. The content of the insurance/compensation policy shall of the affiliated car rental company will take effect.
Indemnity Against Liability
By enrolling in this system, customers will be exempted from the payment of the above-stated copayment amounts (amount compensated by customer).
Please apply when making a reservation or at the time of pick up.
1,080 yen (tax included) per 24 hours
*Does not apply for cases applicable to the disclaimer in the terms and conditions of the insurance.
Non-Operation Charge (NOC)
If a vehicle requires repairing or cleaning due to a traffic accident, theft, malfunction, defacement, foul smell or the like, the customer may be charged an NOC (tax-exempt) as part of the compensation for loss of use during the repair or cleaning of the vehicle.
*Enrollment in the Indemnity Against Liability does not exempt a customer from NOC.
Customer drove vehicle to return location
(vehicle condition allows for driving)
20,000 yen
Vehicle condition does not allow for driving,
thus vehicle not returned to return location
50,000 yen
NOC SUPPORT
By enrolling in this system, customers will be exempted from the payment of "Non-Operation Charge(NOC)". Please apply when making a reservation or at the time of pick up.
540 yen (tax included) per 24 hours
*The participation to "Indemnith Against Liability" system is necessary to use this system.
*Does not apply for cases applicable to the disclaimer in the terms and conditions of the insurance.
*You may not accept/decline after the completion of pick-up procedures.

6Other Items

When returning the car
You are responsible for fuel cost, and as the car is rented to you with a full tank, it must also be dropped off with a full tank. If you are unable to return it with a full tank for some reason, the office will calculate the approximate cost and charge you accordingly. However, the liter price will be higher than usual because staff will have to fill your tank for you.
Parking violations
The police are ticketing parking violations more severely than in the past!
If your rental car is ticketed, please follow these instructions:
・ Go to the specified police station, and complete the paperwork as required promptly.
・ Pay the fine (usually between 15,000 and 18,000 yen) at one of the designated financial institutions, and drop off the car normally. When you drop off the car, please show the staff the ticket and proof of payment for the fine.
* If payment of the fine cannot be verified by the time the car is dropped off, you will be charged 25,000 yen for standard class cars, or 30,000 yen for medium class cars.
Changing your reservation
To change your reservation, call the Reservations Center (092-687-4667)
Cancelling your reservation
The following cancellation charges will apply in the event of a cancellation.
Date of cancellation Cancellation charge
Until seven days before pick-up day No charge
Until three days before pick-up day 20% of total rental charge
Until one day before pick-up day 30% of total rental charge
On or after pick-up day 50% of total rental charge
Maximum reservation handling fee 6,480 yen (tax included)

* In the event you do not notify us of cancellation, we will charge the specified cancellation fee, which has a maximum of 6,480 yen.

Changing rental duration after pick-up
Notify the drop-off location if you intend to extend the rental period. If you do not drop off the car by the scheduled time and do not notify us in advance, and are in an accident during that time, you are NOT covered by insurance.
If you drop off the car before the scheduled time we will refund a portion of your total payment as calculated below:
One-half of (total rental fee for contracted rental period minus initial pick-up charge) minus (rental fee for actual period used minus drop-off charge at agreement termination)
* The drop-off fee cannot be refunded.

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